Shipping policy

🚚 Shipping Policy – Buytra

At Buytra, we are committed to delivering your orders quickly, safely, and reliably across India.

📦 Order Processing Time

  • All orders are processed within 24–48 working hours.

  • Orders are not dispatched on Sundays or public holidays.

  • Once shipped, you will receive a tracking ID via SMS/Email/WhatsApp.

🚛 Estimated Delivery Time (India)

  • Metro Cities: 3–5 working days

  • Other Cities & Towns: 4–7 working days

  • Remote Areas: 5–9 working days

Delivery timelines may vary during festivals, sales, or high-order volumes.

💰 Shipping Charges

  • Free Shipping on prepaid orders.

  • A small COD charge may apply depending on your location.

💳 Cash on Delivery (COD)

Buytra offers Cash on Delivery in most serviceable PIN codes across India.

Kindly ensure:

  • Someone is available at the delivery address.

  • The contact number provided is active for smooth delivery coordination.

Repeated refusal of COD orders may result in future order restrictions.

📍 Order Tracking

Once your order is shipped, you will receive a tracking link via:

  • SMS

  • Email

  • WhatsApp

You can track your shipment anytime using the provided link.

❗ Incorrect Address or Delivery Issues

Please ensure your shipping details are correct at checkout.

If delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Repeated refusal

Re-shipping charges may apply.

📦 Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 24 hours of delivery

  • Share a clear unboxing video and images

Our team will verify and provide a replacement or resolution as per policy.